To arrange a return you will need to contact us by email, phone or chat. Click here to view our contact options.
Until your order has been collected, you must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them.
Please return goods to us in their original packaging and ensure that all parts and fittings are included. If the item has been assembled then it cannot be returned, unless faulty.
If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them.
We recommend a recorded or secure delivery method is used when returning goods to us.
If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.
If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999*.
*All timings start on the day after delivery.
Charges for collection are shown below;
Day 1 to 14
If you wish to return or cancel your order, you must notify us within 14 days.
A charge of £30 will apply per collection.
After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home.
Once we have deemed the item(s) as fit for re-sale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture.
The sofa or furniture will then be refunded after an additional check at our warehouse.
The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.