If you believe any sofa or furniture item is faulty, please contact us on 0333 777 8999 as soon as you become aware of a fault.
We will then arrange for an independent expert to inspect the item in your home. Where possible, they will arrange for the fault to be repaired.
If the item cannot be repaired, we will arrange to collect the item free of charge. The item will either be replaced, or a full refund will be issued to you if you have chosen to reject the item.
If your sofa or furniture item is deemed to be faulty within 30 days of receipt, and you do not wish for the item to be repaired or replaced, you are able to reject the item and receive a full refund.