It is important that your personal account details are up to date so we can keep in contact with you. Please follow the steps below to change your account details.
Change your billing address:
It’s important to keep your details up to date so that we can keep in touch with you. Here’s how to change your billing address online:
2. Select ‘Change Details’, followed by ‘Change Billing Address’ as shown.
3. You will then be able to update your billing address online.*
Please note that the credit/debit card you are using must be registered to your billing address.
If you’re unable to update your billing address via ‘My Account’ please contact one of the team on 0333 777 8999*.
To change your name you will need to contact us by email, phone or chat. Click here to view our contact options.
You will need to confirm the reason for the name change. If it’s a change of name by Deed Poll, we will require a copy of the Deed Poll certificate to be scanned to us.
*For call charges contact your service provider.